FAQ — Sourcing, Quotations and Orders
Company and Sourcing Model
Q: Is Autopartscube a factory?
No. Autopartscube is a trading and supply-chain integration company. We coordinate requirements with independent factories selected for the relevant product category.
Q: Can you source products not yet shown in the catalog?
Yes, subject to feasibility. Send an OE number, product photo, drawing, measurements, application, quantity and destination. A photo or catalog match is a starting point, not final fitment confirmation.
Fitment, Quality and Documents
Q: How do you confirm fitment?
Depending on the part, we compare the buyer’s OE reference, vehicle make/model/year/engine, sales region, dimensions, connector or mounting details, drawings and sample. OE numbers can have regional or configuration differences, so critical applications may require a sample or vehicle-level verification.
Q: Are all products certified or tested to the same standard?
No. Requirements vary by product, intended use, destination and customer channel. Tell us the required standard, test, report or certification at the inquiry stage. We will check what the proposed supplier and actual product can document.
Q: Can inspection be arranged?
Yes. Available options can include sample measurement, packing checks, pre-shipment inspection or an independent third-party inspection. The checklist, sampling level, timing and responsible party should be agreed before the order.
Quotations and Orders
Q: What information produces the most useful quotation?
Send the product or OE number, specification, quantity, destination, desired delivery time, packaging or brand requirements and preferred Incoterms® 2020 rule. Drawings and photos are helpful when model identification is uncertain.
Q: Are samples available?
This depends on the product and supplier. Sample cost, freight, preparation time and any later credit are confirmed in the quotation.
Q: What payment terms do you accept?
Payment method, deposit, balance trigger, currency and bank charges are confirmed for each quotation. Always verify any bank-account change through an existing independent contact channel before paying.
Shipping and After-Sales
Q: Can I use my own freight forwarder?
Yes. We can coordinate handover to a buyer-nominated forwarder or obtain shipping options for comparison.
Q: What happens if goods do not match the agreed specification?
Preserve the goods and packaging, then send the order, batch, quantity, photos, video and relevant measurements. We review the evidence against the approved specification and coordinate a resolution under the order’s agreed claims and warranty terms.
Have another question? Send an inquiry or contact us on WhatsApp.