Claims, Returns & After-Sales Process
Terms Are Confirmed Per Order
Warranty period, acceptance criteria, return rights and remedies depend on the product, supplier and signed commercial terms. A universal warranty or automatic refund is not assumed unless it is written into the applicable quotation, proforma invoice or agreement.
If There Is a Problem
Contact us promptly and preserve the goods, packaging and labels. Please provide:
- Order or invoice number
- Product code and affected quantity
- Carton, batch or label information
- Clear photos and video of the goods and packaging
- Measurements or test results relevant to the agreed specification
- Description of installation, use and when the issue appeared
- Requested temporary action and preferred resolution
Review Process
- We acknowledge the claim and identify any immediate containment needed.
- Evidence is checked against the approved sample, drawing, specification and shipping record.
- We coordinate the investigation with the responsible supplier, inspector or logistics provider.
- Findings and available remedies are discussed under the agreed order terms.
- Any corrective action, replacement, credit or other resolution is recorded in writing.
Do not install or dispose of disputed goods unless safety requires it or written instructions have been agreed, as this can remove evidence needed for the investigation.
Need to report an issue? Send the order details through our inquiry form.